Microsoft Dynamics CRM: Customer Service
MP4 | Video: 720p | Duration: 2:18:11 | English | Subtitles: VTT | 345.7 MB

Streamline your customer service operations with Microsoft Dynamics. This course shows you how to use the essential customer service features of this CRM, including the interactive service hub. See how to create cases, add activities to the timeline, escalate issues, manage contacts, research in the knowledge base, and document resolutions. Learn how to use the dashboard to monitor and assess your service performance. Join Microsoft expert Gini von Courter in this course for step-by-step instructions and tips along the way.

Topics include:
Working with recordsConfiguring case formsCreating cases and merging casesAdding activities to the timelineResearching the knowledge baseMonitoring the dashboardManaging queuesDocumenting solutions as articlesRunning and exporting reports
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